Restaurant hits back after Tripadvisor review they claim is ‘revenge’

A restaurant called a customer ‘shameless’ and told him he was ‘never welcome again’ after leaving a scathing review online.

Speaking to Tripadvisor, the restaurant criticized Diego’s charcoal house in Castletownbere, Ireland, to have a “hostile atmosphere”. He said the service was ‘rushed’ and said they were then called by the restaurant for a ‘trivial matter’.

But in return, the steakhouse said it’s the “worst” when “people like you have personal revenge and try to destroy the work we barely do.”

While the guest said “the food was good”, he left a two star review.

Restaurant bosses called the man “shameless”, Liege Beo reports.

The full responses read: “If, after all, you’re writing this review, you’re being shameless. I’m not going to respond to that stupid comment.

“Your profile is more for a children’s park than for a restaurant.

“The worst part is when people like you have personal revenge and try to destroy the work we barely do.”

He added: “Anyway, I told you yesterday and I’ll tell you again. You’re not welcome in my restaurant, ever again.

“Maybe we don’t understand your hobby, play with decorative candles and melt [wax] covering the whole table, tablecloths, floor, etc.

“And you are ashamed to write here about my business.”

Diego’s Charcoal House has an average rating of 4.5 out of 5 on TripAdvisor.

Among recent positive reviews, the establishment has been praised for its friendly service and delicious tapas, burgers and steaks.

One review reads: “Warm, cozy and welcoming, Diego’s is authentically Spanish while catering to local tastes.

“We had tapas, pizza and steaks. The Macroom buffalo rubeye was probably the best steak I have eaten in Ireland! Highly recommend this restaurant, know we will be back next year.”

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